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Think Big Inc. will be happy to accept the return of products (for refunds) that meet the following criteria: - the product was damaged or unusable upon receipt by the customer - the product is unopened and unused by the customer. This only applies within the first thirty (30) days following original purchase date. Think Big Inc. retains the right to charge a 7.5% re-stocking fee for all orders over $100 that are returned for above mentioned reasons (excluding damaged or defective products). This charge is non-negotiable and will be deducted from your refund upon receipt of returned merchandise.
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